Emergency Ride Home

Reimbursing emergency trips home for employees who use a qualified green commute.

The CTrides Emergency Ride Home (ERH) Program

The CTrides Emergency Ride Home (ERH) Program is a service provided by the Connecticut Department of Transportation for employees who work in Connecticut and who regularly use a qualified greener commute to work. If an unexpected emergency arises, the ERH Program will reimburse commuters who meet the guidelines below for their trip up to four (4) times a year. Starting November 16, 2026, CTrail Shore Line East riders can also get reimbursed for rides between Old Saybrook and New London while two evening trains aren’t running. See the Terms & Conditions below.

Program Benefits

Program flexibility – Trips can be taken to a home, a park and ride lot, or to a child’s school, among others. Eligible modes from work include on-demand ride services (Uber or Lyft), taxi, or a ride with a coworker

Generous allowances – Four reimbursements per year with a maximum of $200 allowance per trip

Easy online reimbursement process

CTrides handles administration and trip reimbursement

Steps to follow when an emergency arises:

Step

Verify that your trip is eligible and meets program guidelines.

Step

Arrange for emergency transportation.

Step

Take the trip, pay for the emergency ride, and keep the receipt!

Step

Submit a Reimbursement Request

Select the appropriate form.

Submit Now

Participating Organizations

Search to see if your company participates in the CTrides ERH Program. If you would like your company to be signed up for the Emergency Ride Home Program, please get in touch.

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Albertus Magnus
Amazon Fulfillment Center BDL2
Amazon Fulfillment Center BDL3
Amazon Fulfillment Center BDL4
ASML
AVNA
Cadco, Ltd.
Capitol Region Council of Governments
CARTUS
Center for Latino Progress
Central Connecticut State University
Chabaso Bakery, Inc.
City of Middletown
City of Waterbury
Commission on Human Rights and Opportunities
Connecticut Airport Authority
Connecticut Children’s Medical Center
Connecticut Convention Center
Connecticut Department of Administrative Services
Connecticut Department of Aging and Disability Services
Connecticut Department of Developmental Services
Connecticut Department of Economic and Community Development
Connecticut Department of Energy and Environmental Protection
Connecticut Department of Labor
Connecticut Department of Public Health
Connecticut Department of Rehabilitation Services
Connecticut Department of Social Services
Connecticut Department of Transportation
Connecticut Green Bank
Connecticut Innovations
Connecticut Institute for Refugees and Immigrants
Connecticut Museum of Culture and History
Connecticut National Guard
Connecticut Office of Early Childhood
Connecticut Office of Policy and Management
Connecticut Office of the Attorney General
Connecticut Office of the Secretary of the State
Connecticut Office of the State Comptroller
Connecticut Office of the Treasurer
Connecticut Science Center
Connecticut Water Service, Inc.
Conning Inc.
CT State Community College – Capital
CT State Community College – Manchester
Datto, Inc.
Garde Arts Center
General Dynamics Electric Boat
Global Steering Systems
Goodwin University
Greenwich Public School System
Hartford Healthcare
Hartford Steam Boiler
Hubbell Power Systems Inc.
i2Systems
Job Corps New Haven
LTM
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Masonicare at Greenridge Place
Masonicare at Mystic
McLean Care
Nassau Financial Group
Naugatuck Valley Council of Governments
Naval Submarine Base
Open Doors
PeoplesBank Arena
Post University
Pratt and Whitney
SEA Corp.
St. Mary’s Hospital
Talcott Resolution
The Hartford
The Jackson Laboratory
Town of Vernon
Town of West Hartford
Travelers
Tyler Equipment
U.S. Department of Housing & Urban Development
U.S. District Court (Connecticut)
UConn Avery Point Campus
UConn Hartford
UConn Health Center
UConn Law School
UConn School of Business
UConn Stamford
UConn Storrs
UConn Waterbury
USDOT Federal Highway Administration – Connecticut Division
Voya
Wallingford Public Library
Wesleyan University
West Haven VA Medical Center
Windham Region Transit District
Yale New Haven Health System
Yale University

Terms & Conditions

CTrail Shore Line East riders who would have taken train 1640 to New London or train 1693 from New London, starting November 16, 2026. Only the part of the trip between Old Saybrook and New London is covered.
Hartford Express Bus riders who use a monthly or 31-day pass
Hartford Express Bus riders who use a registered Go CT Card for fare payment and have taken 34 or more trips within the previous 31 days
Rail parking shuttle commuters going to/from the Westport, South Norwalk, and Greenwich train stations that use a monthly ticket**
CTrail Hartford Line Monthly Pass holders
CTrail Shore Line East Monthly Pass holders
Carpoolers whose employer has registered for the ERH program
Vanpoolers whose employer has registered for the ERH program
Bicycle riders whose employer has registered for the ERH program

CTrail Shore Line East riders affected by the Old Saybrook - New London change don’t need an emergency. The ride itself qualifies.
Unexpected personal or family illness/emergency
Unexpected mandatory overtime
Vanpool / carpool driver has emergency or unscheduled overtime
Vanpool breakdowns
Building evacuation or shutdown due to unexpected emergency

Transit system delays or closures (except the Shore Line East Old Saybrook - New London change)
Rides to work
Personal errands or pre-planned appointments
Scheduled overtime
Scheduled / unscheduled vanpool maintenance
Weather-related events
On-the-job injury
Shift times that end outside of transit service hours

Home
Park & Ride lot or transit station where vehicle is parked
Child’s school or day care
Medical facility
Interim stops are accepted if they are part of the emergency (child’s school then home)
CTrail Shore Line East riders: CTrides covers only the ride between Old Saybrook and New London stations, with no other stops.
- Train 1640 to New London: Ride the train to Old Saybrook (arrives 6:57 pm), then take a taxi, Uber, or Lyft to New London Union Station. Pickup must be between 6:57 and 7:57 pm
- Train 1693 from New London: Take a taxi, Uber, or Lyft from New London Union Station to Old Saybrook Station, then catch the 8:14 pm train. Pickup must be between 6:45 and 7:45 pm

An individual can submit up to four (4) reimbursement requests per fiscal year (July 1 - June 30)
There is a max of $200 allowance per trip (commuters may submit documentation for rides over $200, but will only be reimbursed $200)
CTrail Shore Line East Old Saybrook - New London rides don’t count toward your four yearly trips. They’re reimbursed up to $75 per ride. If the ride costs more, you’ll be reimbursed to the $75 cap

Taxi
On-demand ride services
Co-worker reimbursement (at federal mileage reimbursement rate)
CTrail Shore Line East Old Saybrook - New London rides: taxi or on-demand ride services (Uber or Lyft) only. Co-worker reimbursement doesn’t apply.

Students are eligible if they are a monthly Hartford Express Bus rider who uses a monthly or 31-day pass
Students are also eligible if they use a registered Go CT Card for fare payment and have taken 34 or more trips on a Hartford Express Bus route within the previous 31 days
Reimbursement requests must be submitted within 30 days of the trip.
A qualified trip expense exceeding $200 will be paid at the capped amount. (Shore Line East Old Saybrook - New London rides are capped at $75)
The ERH program is not to be used for emergency medical care in lieu of an ambulance or other appropriate medical transport service or for work-related injuries
Commuters whose trips or emergencies cannot be verified will not be reimbursed for their expense
The ERH program may be changed at any time without notice and reimbursement requests do not guarantee payment
Only eligible for employees who work in Connecticut at their organization’s Connecticut location(s)
CTrail Shore Line East riders: your receipt must show pickup and drop-off locations and times. This reimbursement is available while funding lasts. All requests are reviewed, and we may decline any request that doesn’t meet these guidelines or can’t be verified.
**Only rides between the Westport, South Norwalk, and Greenwich train stations and their designated off-site parking lots are eligible when New Haven Line trains are running, and the shuttles are not