Residents & Visitors

Emergency
Ride Home.

Reimbursing emergency trips home for employees
who use a qualified green commute.

The CTrides Emergency Ride Home (ERH) Program

The CTrides Emergency Ride Home (ERH) Program is a service provided by the Connecticut Department of Transportation for employees who work in Connecticut and who regularly use a qualified greener commute to work. If an unexpected emergency arises, the ERH Program will reimburse commuters who meet the guidelines below for their trip up to four (4) times a year.

Benefits

  • Program flexibility – Trips can be taken to a home, a park and ride lot,
    or to a child’s school, among others. Eligible modes from work include
    on-demand ride services (Uber or Lyft), taxi, or a ride with a coworker
  • Generous allowances – Four reimbursements per year with a maximum of $200 allowance per trip
  • Easy online reimbursement process
  • CTrides handles administration and trip reimbursement

Illustration of a man riding in a cab

Steps to follow when an emergency arises:

  1. Verify that your trip is eligible and meets program guidelines.

  2. Arrange for emergency transportation.

  3. Take the trip, pay for the emergency ride, and keep the receipt!

  4. Submit reimbursement request

Personal Information

If mailing address is different, please check here.

Employer Information

Trip Information

Trip Origin

Trip Destination

How did you get to work the day of the emergency?

Reason for emergency

Only if the next train going to your station is more than two (2) hours later than original train's scheduled departure

Transportation used for emergency

If driver's mailing address is different, please check here.

Please select your ERH ride receipt file to attach:

By submitting, I confirm this trip qualified for the Emergency Ride Home (ERH) program and the information on this form is accurate, complete, and verifiable. I understand the rules of the ERH program as specified in the “Program Guidelines” on this form. I acknowledge that inappropriate use of this service will require that I reimburse all expenses incurred by CTrides. I further understand and acknowledge the ERH program may be changed at any time without notice.

Thank you. Your message has been sent.

Participating Organizations

Search to see if your company participates in the CTrides ERH Program. If you would like your company to be signed up for the Emergency Ride Home Program, please get in touch.

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Taxi illustration greener commute

Terms & Conditions

Eligibility

  • Hartford Express Bus riders who use a monthly or 31-day pass
  • Hartford Express Bus riders who use a registered Go CT Card for fare payment and have taken 34 or more trips within the previous 31 days
  • Rail parking shuttle commuters going to/from the Westport, South Norwalk, and Greenwich train stations that use a monthly ticket**
  • CTrail Hartford Line Monthly Pass holders
  • CTrail Shore Line East Monthly Pass holders
  • Carpoolers whose employer has registered for the ERH program
  • Vanpoolers whose employer has registered for the ERH program
  • Bicycle riders whose employer has registered for the ERH program
  • Registered Go CT Card users who have taken 34 or more trips on a Hartford Express Bus route within the previous 31 days

Covered Emergencies

  • Unexpected personal or family illness/emergency
  • Unexpected mandatory overtime
  • Vanpool / carpool driver has emergency or unscheduled overtime
  • Vanpool breakdowns
  • Building evacuation or shutdown due to unexpected emergency

Uncovered Emergencies

  • Rides to work
  • Personal errands or pre-planned appointments
  • Scheduled overtime
  • Scheduled / unscheduled vanpool maintenance
  • Weather-related events
  • Transit systems delays/closures
  • On-the-job injury
  • Shift times that end outside of transit service hours

Acceptable Destinations

  • Home
  • Park & Ride lot or transit station where vehicle is parked
  • Child’s school or day care
  • Medical facility
  • Interim stops are accepted if they are part of the emergency (child’s school then home)

Trip Allowance

  • An individual can submit up to four (4) reimbursement requests per fiscal year (July 1 – June 30)
  • There is a max of $200 allowance per trip (commuters may submit documentation for rides over $200, but will only be reimbursed $200)

Eligible Modes

  • Taxi
  • On-demand ride services
  • Co-worker reimbursement (at federal mileage reimbursement rate)

Additional Guidelines and Restrictions

  • Students are only eligible for the program if they are a monthly Hartford Express Bus Rider who uses a monthly or 31-day pass
  • Students are also eligible if they use a registered Go CT Card for fare payment and have taken 34 or more trips on a Hartford Express Bus route within the previous 31 days
  • Reimbursement requests must be submitted within 30 days of the trip.
  • A qualified trip expense exceeding $200 will be paid at the capped amount
  • The ERH program is not to be used for emergency medical care in lieu of an ambulance or other appropriate medical transport service or for work-related injuries
  • Commuters whose trips or emergencies cannot be verified will not be reimbursed for their expense
  • The ERH program may be changed at any time without notice and reimbursement requests do not guarantee payment
  • Only eligible for employees who work in Connecticut at their organization’s Connecticut location(s)
  • **Only rides between the Westport, South Norwalk, and Greenwich train stations and their designated off-site parking lots are eligible when New Haven Line trains are running, and the shuttles are not.

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